Walmart takes all reported concerns seriously. Regardless of the way the concern is reported, it will be kept confidential to the extent possible. Each case is investigated by an independent and neutral subject matter expert. If you have shared your identity, the investigator may contact you to assist with the investigation. Walmart has a compelling interest in protecting the integrity of every investigation, including protecting reporters and witnesses from harassment, intimidation and retaliation. If you report a concern, you must maintain confidentiality and not discuss your report or the investigative process with others. You are expected to cooperate in any investigation and can be confident that you will not experience any retaliation for raising a concern in good faith or for cooperating with an investigation.
Once the investigation is complete, the report is reviewed to ensure all issues were thoroughly investigated. If the report is substantiated, Walmart will take prompt and appropriate actions. Disciplinary action will be taken against an associate if necessary, though in many instances improved procedures can sufficiently resolve a problem. Conclusions of the investigation may remain confidential though the case status will be communicated to the reporter. If reported anonymously through the helpline or web submission, the reporter can use their report number and PIN to call or log back into the web submission tool to obtain the case status. Details related to personnel actions are not shared in accordance with applicable employment laws.