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Retaliation against associates who raise concerns or questions about misconduct will not be tolerated. Concerns should be raised in good faith, which means you have made a genuine attempt to provide honest and accurate information, even if you are later proven to have been mistaken. Walmart reserves the right to discipline anyone who knowingly makes a false accusation or has acted improperly. However, if an associate voluntarily reports they were involved in a violation, self-reporting may be considered when determining the appropriate disciplinary action to be taken.
 

Concerns are always confidential, and if you choose, you may report your concern anonymously.

I am an Associate
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I am a Customer/Supplier
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I am an Associate
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I have a concern about scheduling

These matters are best addressed through the Open Door Process which allows open communication about associates’ ideas, suggestions and concerns. Open Door posters with instructions can be found in your facility’s break room.

Step 1: Contact your immediate supervisor, up to and including your facility manager.

Step 2: Contact the next level in leadership up to and including market, regional and divisional teams.

Step 3 (U.S. Only): Call the Open Door Helpline at 1-800-530-9929, option 5 to speak with an Associate Relations manager.

*If you feel you have: 1) experienced discrimination or harassment due to age, disability, gender, race, color, ethnicity, national origin, religion, sexual orientation, or any other protected class; or 2) been retaliated against for reporting a concern in good faith, continue to the “Report an ethics concern” section.

I have a concern about attendance points.

These matters are best addressed through the Open Door Process which allows open communication about associates’ ideas, suggestions and concerns. Open Door posters with instructions can be found in your facility’s break room.

Step 1: Contact your immediate supervisor, up to and including your facility manager.

Step 2: Contact the next level in leadership up to and including market, regional and divisional teams.

Step 3 (U.S. Only): Call the Open Door Helpline at 1-800-530-9929, option 5 to speak with an Associate Relations manager.

*If you feel you have: 1) experienced discrimination or harassment due to age, disability, gender, race, color, ethnicity, national origin, religion, sexual orientation, or any other protected class; or 2) been retaliated against for reporting a concern in good faith, continue to the “Report an ethics concern” section.

I have a concern about a coaching/disciplinary action I have received.

These matters are best addressed through the Open Door Process which allows open communication about associates’ ideas, suggestions and concerns. Open Door posters with instructions can be found in your facility’s break room.

Step 1: Contact your immediate supervisor, up to and including your facility manager.

Step 2: Contact the next level in leadership up to and including market, regional and divisional teams.

Step 3 (U.S. Only): Call the Open Door Helpline at 1-800-530-9929, option 5 to speak with an Associate Relations manager.

*If you feel you have: 1) experienced discrimination or harassment due to age, disability, gender, race, color, ethnicity, national origin, religion, sexual orientation, or any other protected class; or 2) been retaliated against for reporting a concern in good faith, continue to the “Report an ethics concern” section.

I have a concern about profanity, yelling and/or general disrespect.

These matters are best addressed through the Open Door Process which allows open communication about associates’ ideas, suggestions and concerns. Open Door posters with instructions can be found in your facility’s break room.

Step 1: Contact your immediate supervisor, up to and including your facility manager.

Step 2: Contact the next level in leadership up to and including market, regional and divisional teams.

Step 3 (U.S. Only): Call the Open Door Helpline at 1-800-530-9929, option 5 to speak with an associate relations manager. 

*If you feel you have experienced discrimination, harassment, workplace violence, a threat of workplace violence or retaliation, continue to the “Report an ethics concern” section. If you feel you have: 1) experienced discrimination or harassment due to age, disability, gender, race, color, ethnicity, national origin, religion, sexual orientation, or any other protected class; 2) been retaliated against for reporting a concern in good faith; 3) experienced workplace violence; or 4) been threatened with workplace violence, continue to the “Report an ethics concern” section.

I have a question about my benefits (U.S. Only).

At Walmart, we offer many benefits and resources to our associates that you rely on every day. We understand that throughout the year you may become eligible to enroll for the first time or have a life change requiring you to make changes to your benefits selection.

In-depth information about your benefits options can be found on WalmartOne.com/Benefits or the WIRE. For immediate general questions, you can contact Walmart People Services at 1-800-421-1362. 

I need help transferring to another facility/department.

These matters are best addressed through the Open Door Process which allows open communication about associates’ ideas, suggestions and concerns. Open Door posters with instructions can be found in your facility’s break room.

Step 1: Contact your immediate supervisor, up to and including your facility manager.

Step 2: Contact the next level in leadership up to and including market, regional and divisional teams.

Step 3 (U.S. Only): Call the Open Door Helpline at 1-800-530-9929, option 5 to speak with an Associate Relations manager.

*If you feel you have: 1) experienced discrimination or harassment due to age, disability, gender, race, color, ethnicity, national origin, religion, sexual orientation, or any other protected class; or 2) been retaliated against for reporting a concern in good faith, continue to the “Report an ethics concern” section.

I have a question about my re-hire eligibility.

Former associates may be able to reapply for employment with Walmart after a minimum of 30 days of termination, if their reason for termination meets eligibility criteria. Visit the Hiring Center to determine if you are eligible to reapply.

Former associates, who apply for employment and are eligible for rehire, must go through the same competitive selection process as all other external applicants.

Thank you for contacting the Global Ethics Office and feel free to contact us in the future regarding Walmart’s Statement of Ethics.

I need to report an absence or tardiness (U.S. Only).

You may report your attendance by using one of the options below:

  1. The Associate Information Line form on the WalmartOne website at: www.walmartone.com, or WM1 app for Smartphone or other mobile devices.
  2. The Associate Information Line 800 call-in number: 1-800-775-5944.
I have a concern about my W-2 (U.S. Only).

Questions and inquiries about your W-2, including concerns about having not received your W-2 or notifications of address changes, may be addressed by contacting the W-2 hotline at 1-800-996-7566.

Thank you for contacting the Global Ethics Office and feel free to contact us in the future regarding Walmart’s Statement of Ethics.   

I'm having trouble logging into the system (U.S. Only).

If you are having difficulty logging into or accessing the system, you may contact the Walmart One service team at (800) 421-1362, option 5.

I have a concern related to the Statement of Ethics.

If you would like to report an ethics concern related to the Statement of Ethics, please continue. 

I am a Customer/Supplier
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I have a customer service concern regarding Walmart/Sam's Club.

Concerns or questions related to customer product orders, billing inquiries, change of address, account inquiries or other concerns are best addressed through the following resources: 

You may also contact the facility manager, whose name and number are on your sales receipt from the facility

I have a customer service concern regarding Walmart.com

Concerns or questions related to customer product orders, billing inquiries, change of address, account inquiries or other concerns are best addressed through the following resources: 

  • Walmart.com
  • Walmart.com Customer Service: 1-855-315-2743
I have an ethics concern.

If you would like to report an ethics concern, please continue. 

Already reported an ethics concern or asked a question?
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