1. Keep your case number and password
Use the case number and password you receive from the Helpline or walmartethics.com to check your report's status or provide additional details. Ethics & Compliance will follow up with most concerns within 72 hours. If you need an immediate response, you should contact your supervisor, HR, or market Ethics office. Customers should contact a store manager
2. Follow-Up with Ethics
Ethics & Compliance will follow-up in a way that is most likely to be received by the reporter. If you provide an email address, we will respond through email. If you wish to remain anonymous and do not provide contact information, updates or follow-up questions will be submitted on your online report status. If you have filed an anonymous report, periodically check-in online to look for updates to your case.
3. The Investigation
You may be contacted to assist with the investigation. If you are asked to participate, give honest and complete answers, and do not discuss the investigation with anyone while the investigation is ongoing. Walmart does not tolerate retaliation for reporting a concern or participating in an investigation. If you feel that you have been retaliated against for reporting a concern, contact your People Lead or Ethics & Compliance.
4. Closing Your Case
If a problem is found, Ethics & Compliance will work with the business to resolve it. If necessary, disciplinary action will be taken against an associate. For reasons of confidentiality and respect for the individual we will not share details about the investigation, but you will be informed when the case is closed.