Prevent Money Laundering and Consumer Fraud


Walmart offers financial products and services around the world, including money transfers, money orders, check cashing, bill pay, gift cards, credit cards, and insurance. Most customers perform transactions with good intent, but some criminals attempt to use our services for money laundering or to victimize customers. Preventing money laundering and consumer fraud protects our customers and company and may stop serious crimes.

Any customer reluctant to provide the requested information should be reported as a “suspicious person” when processing financial transactions.

No. If it’s truly the same transaction, it should be processed as one transaction and the proper paperwork should be completely filled out and turned in for reporting to the government or Walmart, if applicable. If the customer refuses to comply, contact a member of management to assist you. 

If you suspect money laundering or a fraud scam, follow the appropriate procedures to report suspicious and fraudulent activity in your country. If legally allowed in your country, do not complete the transaction and report it. Though this may take additional time and inconvenience the customers who are waiting, you may be preventing fraud or other criminal activity. 

If the third party is not willing to submit the required information to complete the AML due diligence or submits inconsistent or false information, this should be considered a red flag. It is key to properly identify and create a profile of those third parties we conduct business with to mitigate risks of facilitating transactions that could be related to money laundering or terrorism financing.

If you are aware of information that may involve existing suppliers participating in questionable activities, it is important to raise the concern to your market AML/Financial Services Compliance team.  The AML/Financial Services Compliance team will determine next steps, which may include conducting a due diligence review to confirm whether or not the commercial relationship poses a risk for the company.

Ask the customer if she knows the person she is buying the gift cards for and advise her that she could be the victim of a fraud scam.  Follow the appropriate procedures to report suspicious and fraudulent activity in your country.